Our Stellar Customer Service
At strideent.com, we're dedicated to swiftly resolving your issues with the assistance of our trained and knowledgeable agents.
Expertly Trained Team
Our team members undergo rigorous training to provide you with courteous and efficient assistance for any issue you encounter. You can trust in our staff's ability to solve your problems promptly and reliably.
Customer Care Experts
At strideent.com, customer support is our forte, and we take pride in delivering the best service available. Our team is renowned as one of the largest networks for customer service and technical support.
Available 24/7
The strideent.com team is at your service 24/7, every day of the week. We take support seriously and guarantee your satisfaction with our services!
Refund Policy
Your membership can be canceled or refunded at any time if you're not satisfied. We stand behind our commitment to satisfaction and will refund the current month's membership charges to the credit card used for the purchase.
At Your Service, Anytime, Anywhere!
Our trained team of courteous and professional support specialists is always ready to ensure your satisfaction. Whether you need assistance with subscription information, billing inquiries, password assistance, or technical issues, we're available by phone or online, 24/7.
+1-844-939-1715 +44-808-164-8571 Live ChatFrequently Asked Questions
How does strideent.com support work?
Open 24/7, strideent.com is designed to meet your service needs in all areas regarding billing questions, technical support, and membership cancellations. Our agents will work with you to solve any problem you may encounter with our membership products.
I forgot my login information.
Is there anything I can do?
Your password and/or username can be retrieved by either calling our service operators at +1-844-939-1715 +44-808-164-8571 or by contacting us by Live Chat.
Do you have a cancellation policy?
Yes, we do! In order to cancel your membership all you have to do is contact one of our service operators and they will assist you in the process.
I didn’t sign up for a monthly membership, I only wanted a trial. Why am I being billed?
Trial memberships are available to customers, so they can test our service. Once the trial period has passed, and if you have not cancelled, this trial membership automatically becomes a monthly subscription. Your bank account may show a pre-authorization hold for transactions. When your trial membership is cancelled, your bank will release this pre-authorization. Please contact your bank regarding their pre-authorization hold rules.
I can’t log in to the site, but I know my login information is correct. Why is this happening?
Passwords and username information are case-sensitive, and in mist cases, this will be the source of login difficulty. If your caps lock is on or if you forgot to capitalize a word, your log in will fail. Please make sure you have the correct format entered and try to log in again.